Certificate Programme in AI and Social Media Customer Experience

Friday, 25 July 2025 18:59:21

International applicants and their qualifications are accepted

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Overview

Overview

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AI and Social Media Customer Experience: This Certificate Programme equips you with the skills to leverage artificial intelligence for superior social media customer service.


Master AI-powered tools for social listening, sentiment analysis, and chatbot development. Learn to improve response times and personalize interactions.


Designed for customer service professionals, social media managers, and marketers, this program offers practical training in data analytics and AI algorithms.


Enhance your career prospects with a certification demonstrating your expertise in using AI for better customer experiences on social media platforms.


Explore the future of customer service. Enroll in our AI and Social Media Customer Experience Certificate Programme today!

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AI and Social Media Customer Experience: This Certificate Programme revolutionizes customer service! Master cutting-edge artificial intelligence techniques to enhance social media engagement and boost customer satisfaction. Gain practical skills in chatbot development, sentiment analysis, and social listening. Develop your expertise in data analytics and improve brand reputation. Boost your career prospects in rapidly expanding fields like digital marketing and customer relationship management (CRM). This unique programme blends theoretical knowledge with hands-on projects, ensuring you're job-ready upon completion. Elevate your skills in AI today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Artificial Intelligence (AI) and its applications in customer service
• Social Media Listening and Sentiment Analysis
• AI-Powered Chatbots and Conversational AI for Customer Support
• Designing Effective AI-driven Customer Journeys on Social Media
• Data Analytics for Social Media Customer Experience
• Managing AI-driven Customer Service on Social Media Platforms (e.g., Facebook, Twitter, Instagram)
• Ethical Considerations and Bias Mitigation in AI-powered Social Customer Service
• Measuring and Improving Social Media Customer Experience with AI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
AI-powered Social Media Manager Develop and execute social media strategies leveraging AI tools for enhanced customer experience and engagement. Analyze data to optimize campaigns and improve ROI.
Social Media AI Analyst Analyze social media data using AI algorithms to identify customer sentiment, trends, and insights, informing business strategies and improving customer service. Strong AI & data analysis skills required.
Chatbot Developer (AI-focused) Design, build, and maintain AI-powered chatbots for improved customer service and support. Proficiency in natural language processing (NLP) and machine learning (ML) essential.
AI Customer Experience Specialist Leverage AI solutions to enhance all aspects of the customer journey, from initial contact to post-purchase support. Expertise in CRM systems and data analysis preferred.

Key facts about Certificate Programme in AI and Social Media Customer Experience

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This Certificate Programme in AI and Social Media Customer Experience equips participants with the skills to leverage artificial intelligence for enhancing customer interactions across social media platforms. You'll gain practical experience in utilizing AI-powered tools for efficient and effective customer service.


Learning outcomes include mastering AI-driven social listening techniques, understanding sentiment analysis for proactive customer support, and designing effective chatbot strategies for improved customer experience. You'll also learn how to measure and analyze the impact of AI on key customer experience metrics, such as Net Promoter Score (NPS).


The programme duration is typically flexible, often ranging from 6 to 12 weeks, allowing professionals to balance learning with their current commitments. The flexible structure and self-paced modules make it accessible to a wide range of learners.


The curriculum is highly relevant to various industries, including e-commerce, retail, and customer service sectors. Graduates are prepared to implement AI solutions to improve social media management, enhance customer engagement, and ultimately drive business growth. This program provides valuable skills in social media analytics and customer relationship management (CRM).


Upon completion of the Certificate Programme in AI and Social Media Customer Experience, participants receive a certificate demonstrating their proficiency in using AI for better customer service strategies. This qualification significantly boosts your resume and makes you a highly sought-after candidate in the evolving digital landscape.

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Why this course?

A Certificate Programme in AI and Social Media Customer Experience is increasingly significant in today's UK market. The rapid growth of social media as a primary customer service channel necessitates professionals skilled in leveraging AI for improved customer experience. According to a recent Ofcom report, over 80% of UK adults use social media, highlighting the crucial role of social media in customer engagement.

Channel Usage (%)
Social Media 82
Email 65
Phone 40

This AI and Social Media Customer Experience certification equips professionals with the skills to analyze customer data using AI, optimize social media strategies, and improve overall customer satisfaction. The increasing demand for these skills makes this program a valuable investment for both learners and employers in the UK's competitive digital landscape. AI-powered customer service solutions are becoming the norm, and those possessing relevant skills will have a considerable advantage in the job market. This certification provides a pathway to navigate this rapidly evolving field effectively.

Who should enrol in Certificate Programme in AI and Social Media Customer Experience?

Ideal Candidate Profile Key Skills & Experience
This Certificate Programme in AI and Social Media Customer Experience is perfect for marketing professionals, customer service agents, and social media managers in the UK seeking to enhance their skills in leveraging AI for improved customer interaction. Approximately 75% of UK consumers expect businesses to use AI to improve customer service (source needed - replace with actual source), indicating a high demand for this expertise. Experience in social media management and customer service is beneficial but not mandatory. A strong grasp of digital marketing principles and a keen interest in AI technologies are crucial. The programme will cover foundational AI concepts, enabling those with limited prior experience to thrive.
The programme also caters to business owners and entrepreneurs looking to improve their social media strategies using AI-driven solutions. With an estimated [insert UK statistic on small business social media usage] using social media for customer engagement in the UK, this presents a significant growth opportunity. Analytical skills and data interpretation abilities are essential for effective use of AI-powered customer experience tools. Excellent communication skills are also vital for interacting with customers on social media and utilizing AI-driven insights.