Certificate Programme in AI-driven Social Media Customer Engagement

Thursday, 29 January 2026 09:19:05

International applicants and their qualifications are accepted

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Overview

Overview

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AI-driven Social Media Customer Engagement: This Certificate Programme equips you with the skills to leverage artificial intelligence for superior social media customer service.


Learn to utilize AI-powered tools for efficient social listening, sentiment analysis, and chatbot development. Master strategies for automated responses and personalized customer interactions.


Ideal for marketing professionals, customer service agents, and entrepreneurs, this programme enhances your ability to manage social media effectively and improve customer satisfaction. Boost your career prospects with this in-demand skillset.


Explore the programme today and transform your social media strategy with AI!

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AI-driven Social Media Customer Engagement: Master the art of leveraging Artificial Intelligence for superior customer service on social media. This Certificate Programme equips you with practical skills in AI-powered tools like chatbots and sentiment analysis, boosting your customer service efficiency and brand reputation. Learn advanced techniques in social listening and data analytics to personalize engagement and enhance customer lifetime value. Boost your career prospects in digital marketing, customer relationship management, or social media management. Gain a competitive edge with our unique blend of theory and hands-on projects, setting you apart in the evolving job market. Enroll now and become an AI-driven social media expert.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to AI in Social Media: Understanding the landscape, opportunities, and challenges.
• AI-Driven Social Listening & Sentiment Analysis: Harnessing data for actionable insights.
• Chatbots and Automated Messaging for Customer Engagement: Designing effective conversational AI for social media.
• Social Media Marketing Automation: Streamlining processes and improving efficiency with AI tools.
• AI-Powered Customer Segmentation and Targeting: Reaching the right audience with personalized messages.
• Measuring and Analyzing AI's Impact on Social Media Engagement: Tracking key performance indicators (KPIs) and ROI.
• Ethical Considerations in AI-driven Social Media Customer Engagement: Addressing bias, privacy, and transparency.
• Case Studies in AI-driven Social Media Success: Learning from best practices and real-world examples.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

AI-Driven Social Media Customer Engagement: UK Job Market Insights

Career Role Description
AI Social Media Manager Develops and implements AI-powered strategies for social media customer engagement, leveraging machine learning for targeted advertising and automated responses.
Social Media Data Analyst (AI Focus) Analyzes social media data using AI-powered tools to identify trends, customer sentiment, and optimize campaigns for maximum impact. Requires strong AI and data analysis skills.
AI-powered Chatbot Developer Designs, develops, and maintains AI-driven chatbots for customer service on various social media platforms, improving customer experience and efficiency.
Social Media Marketing Specialist (AI Expertise) Combines social media marketing expertise with knowledge of AI tools to personalize customer journeys, automate tasks and improve campaign performance.

Key facts about Certificate Programme in AI-driven Social Media Customer Engagement

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This Certificate Programme in AI-driven Social Media Customer Engagement equips participants with the skills to leverage artificial intelligence for enhanced customer interaction on social media platforms. The program focuses on practical application, enabling graduates to improve response times, personalize experiences, and ultimately boost customer satisfaction.


Learning outcomes include mastering AI-powered social listening tools, understanding sentiment analysis, and implementing chatbots for automated customer service. Participants will also develop proficiency in data analytics for social media, allowing them to measure the effectiveness of their strategies and make data-driven decisions. This involves learning about key performance indicators (KPIs) and reporting mechanisms.


The programme duration is typically 8 weeks, delivered through a flexible online learning format. This allows professionals to upskill or reskill without disrupting their existing commitments. The curriculum is designed to be concise yet comprehensive, ensuring a high return on investment for participants.


The skills gained in this AI-driven Social Media Customer Engagement certificate are highly relevant across various industries, including e-commerce, customer service, marketing, and public relations. Graduates will be prepared to navigate the evolving landscape of digital customer relationships and enhance their career prospects within the digital marketing and customer experience management fields.


This Certificate Programme offers a competitive edge in a market increasingly reliant on AI-powered solutions for improved customer engagement. Upon completion, participants receive a recognized certificate demonstrating their proficiency in AI-driven social media strategies and customer relationship management techniques.

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Why this course?

Year Businesses Using AI for Customer Engagement
2022 35%
2023 48%
Projected 2024 65%

A Certificate Programme in AI-driven Social Media Customer Engagement is increasingly significant in today's UK market. The UK's digital economy is booming, with social media playing a crucial role in business communications. According to recent surveys, a rapidly growing percentage of UK businesses are leveraging AI for improved customer engagement. This trend reflects a wider shift towards automation and data-driven decision-making. Mastering AI tools for social media management provides a competitive edge, enabling professionals to improve customer service, personalize marketing campaigns, and enhance brand reputation. The program equips learners with the skills to analyze social media data, develop AI-powered strategies, and utilize cutting-edge technologies, such as chatbots and sentiment analysis, to optimize social media presence and customer interactions. This practical training translates directly into real-world applications, addressing the industry's growing need for skilled professionals in AI and social media marketing. AI-driven social media customer engagement is no longer a luxury; it's a necessity for businesses striving for success in the UK's dynamic digital landscape.

Who should enrol in Certificate Programme in AI-driven Social Media Customer Engagement?

Ideal Audience for AI-driven Social Media Customer Engagement Certificate
This Certificate Programme is perfect for marketing professionals, social media managers, and customer service agents seeking to leverage the power of artificial intelligence for improved customer relationships. With over 80% of UK consumers using social media (source: [Insert UK Statistic Source Here]), mastering AI-powered tools for social listening, chatbot development, and sentiment analysis is crucial for success. The programme benefits those already working in social media, aiming for promotion, or seeking a career change into this exciting and fast-growing field. Learn advanced analytics techniques and improve your social media strategy by efficiently managing customer interactions and maximizing engagement using the latest AI innovations. This intensive course provides practical skills in automation, data analysis, and AI ethics, making you a highly sought-after professional.