Executive Certificate in AI Customer Engagement on Social Media

Monday, 26 January 2026 04:53:50

International applicants and their qualifications are accepted

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Overview

Overview

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Executive Certificate in AI Customer Engagement on Social Media equips executives with practical skills to leverage artificial intelligence for superior social media customer service.


Master AI-powered chatbots and sentiment analysis. Learn to optimize social media strategies using machine learning.


This program is ideal for marketing leaders, customer service directors, and anyone seeking to improve social media engagement using AI. Understand ethical considerations and best practices.


Gain a competitive advantage by mastering AI customer engagement. Develop a data-driven approach to enhance brand loyalty and customer satisfaction.


Explore the program today and transform your social media strategy! Enroll now.

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Executive Certificate in AI Customer Engagement on Social Media equips you with cutting-edge skills to leverage artificial intelligence for superior social media customer service. This intensive program teaches you how to utilize AI-powered tools for efficient social listening, sentiment analysis, and chatbot development, boosting customer satisfaction and loyalty. Gain a competitive edge in the rapidly evolving digital landscape. Develop practical strategies for personalized engagement and crisis management on platforms like Twitter, Facebook, and Instagram. Upon completion, enhance your career prospects in digital marketing, customer success, or social media management. Master AI-driven techniques and transform your organization's social media presence.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding AI in Customer Service: Exploring the applications of AI and Machine Learning in social media customer engagement.
• Social Listening & Sentiment Analysis: Leveraging AI tools for brand monitoring, reputation management, and customer feedback analysis.
• AI-Powered Chatbots & Conversational AI: Designing and implementing effective chatbot strategies for automated customer support on social media.
• Personalization & Targeting with AI: Utilizing AI algorithms for personalized messaging and targeted advertising campaigns on social media platforms.
• Measuring & Optimizing AI-Driven Campaigns: Key Performance Indicators (KPIs) and data analytics for evaluating the effectiveness of AI in social media customer engagement.
• Ethical Considerations & Responsible AI: Addressing bias, privacy, and transparency concerns in AI-powered social media customer engagement.
• Case Studies: AI Customer Engagement Success Stories on Social Media – showcasing best practices and real-world examples.
• Future Trends in AI-powered Social Customer Service: Exploring emerging technologies and their impact on customer engagement.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
AI Customer Engagement Specialist Develops and implements AI-driven strategies for social media customer interaction, leveraging machine learning for improved customer service and engagement. Focuses on automation and personalization.
Social Media AI Analyst Analyzes social media data using AI tools to identify trends, customer sentiment, and opportunities for improvement in customer engagement. Reports on key performance indicators (KPIs) and provides data-driven recommendations.
AI-powered Chatbot Developer Designs, develops, and maintains AI-powered chatbots for social media platforms, enhancing customer support and engagement through automated responses and personalized interactions. Requires strong programming skills.
AI Marketing Manager (Social Media) Leads the development and implementation of AI-powered marketing campaigns on social media, optimizing content delivery and targeting based on customer data and AI-driven insights. Manages social media budgets and ROI.

Key facts about Executive Certificate in AI Customer Engagement on Social Media

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This Executive Certificate in AI Customer Engagement on Social Media equips professionals with the skills to leverage artificial intelligence for superior social media customer service. The program focuses on practical application, enabling participants to improve response times, personalize interactions, and ultimately boost customer satisfaction.


Learning outcomes include mastering AI-powered tools for social listening, sentiment analysis, and chatbot development. Participants will learn to design effective AI-driven strategies for social media marketing and customer support, analyzing data to optimize campaign performance and enhance the customer experience. Successful completion demonstrates expertise in utilizing AI technologies for improved engagement metrics.


The program's duration is typically flexible and can vary based on the specific institution offering the certificate. Contact the provider for precise details. However, expect a structured learning experience that balances theoretical understanding with hands-on projects and case studies.


In today's digital landscape, understanding and implementing AI for customer engagement is crucial for businesses across diverse industries. This certificate is highly relevant to professionals in marketing, customer service, and social media management, providing a competitive edge in a rapidly evolving market. Boost your career prospects with this valuable credential in AI-powered social media strategies.


The program directly addresses the growing need for professionals skilled in utilizing AI for social media management and customer relationship management (CRM). The skills learned are transferable across various platforms and applicable to a broad spectrum of businesses, making this certificate a smart investment in professional development. Develop your expertise in social media analytics and AI-driven marketing campaigns with this program.

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Why this course?

An Executive Certificate in AI Customer Engagement on Social Media is increasingly significant in today's UK market. Businesses are rapidly adopting AI-powered tools to enhance their social media strategies, leading to improved customer service and increased engagement. According to a recent study by [Source needed for statistic 1], 70% of UK businesses plan to increase their investment in AI for customer service within the next two years. This reflects a growing understanding of the potential of AI to personalize interactions, automate responses, and analyze customer sentiment effectively. Another key trend is the rise of social listening tools, enabling brands to proactively address customer concerns and leverage social media data for better decision-making.

This certificate equips professionals with the skills needed to navigate this evolving landscape. It addresses the current industry need for skilled individuals who can strategically implement and manage AI tools for customer engagement on platforms like Twitter, Facebook, and Instagram. A recent survey by [Source needed for statistic 2] found that 85% of consumers expect brands to respond to their social media inquiries within 24 hours, showcasing the pressure to deliver seamless, immediate responses.

Statistic Percentage
Businesses Investing in AI for Customer Service 70%
Consumers Expecting 24-Hour Response 85%

Who should enrol in Executive Certificate in AI Customer Engagement on Social Media?

Ideal Audience for Executive Certificate in AI Customer Engagement on Social Media Profile
Executives and Marketing Leaders Seeking to leverage AI for improved social media customer engagement strategies and ROI. With over 80% of UK adults using social media, understanding AI-powered tools for customer service and personalized campaigns is crucial for leadership.
Social Media Managers & Strategists Aiming to enhance their skillset in utilizing AI-driven analytics and automation for better campaign performance and customer relationship management (CRM) integration. This includes managing social listening, sentiment analysis, and chatbot deployment.
Customer Service Professionals Looking to improve customer satisfaction through efficient and personalized social media interactions using AI-powered chatbots, sentiment analysis, and automated responses. Approximately 60% of UK consumers expect a response to their social media queries within 1 hour.
Entrepreneurs & Business Owners Wanting to understand how to use AI for effective social media marketing and customer retention to drive business growth and build brand loyalty.