Executive Certificate in AI-powered Social Media Customer Relationship Management

Wednesday, 10 September 2025 06:58:18

International applicants and their qualifications are accepted

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Overview

Overview

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Executive Certificate in AI-powered Social Media Customer Relationship Management equips executives with the skills to leverage artificial intelligence for superior customer service.


This program focuses on AI-driven social listening, chatbot implementation, and sentiment analysis for enhanced customer engagement.


Learn how to utilize machine learning algorithms for efficient customer support and proactive issue resolution. Understand the ethical considerations of AI in CRM.


Designed for senior managers and executives seeking to improve their organization's social media strategies and customer experience, this Executive Certificate in AI-powered Social Media Customer Relationship Management provides practical tools and insights.


Boost your organization's performance. Explore the program today!

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Executive Certificate in AI-powered Social Media Customer Relationship Management (CRM) is your gateway to mastering cutting-edge social media strategies. Transform your career by learning to leverage AI-driven tools for enhanced customer engagement and improved business outcomes. This program offers practical, hands-on training in social listening, chatbot development, and sentiment analysis, equipping you with in-demand skills. Boost your career prospects in marketing, sales, and customer service. Gain a competitive edge with this unique Executive Certificate in AI-powered Social Media CRM, designed for professionals seeking to excel in the digital age. Maximize your ROI through strategic AI integration in customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• AI in Social Media CRM: Foundations and Applications
• Sentiment Analysis and Social Listening for CRM
• AI-Powered Chatbots and Automated Responses for Enhanced Customer Service
• Leveraging Machine Learning for Social Media Customer Segmentation and Targeting
• Data Analytics and Reporting for Social Media CRM
• Ethical Considerations and Responsible AI in Social Media CRM
• Social Media Crisis Management using AI
• Implementing and Managing AI-powered Social Media CRM tools
• Advanced Techniques in AI-driven Social Media Marketing and Sales
• Case Studies: Successful AI-powered Social Media CRM Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
AI-powered Social Media CRM Manager Develops and implements AI-driven strategies for social media customer interaction, leveraging machine learning for enhanced customer service and engagement. Manages social listening and sentiment analysis.
Social Media AI Analyst Analyzes social media data using AI tools to identify trends, customer preferences, and areas for improvement in customer experience. Provides actionable insights for business decision-making. Requires strong data visualization skills.
AI Chatbot Developer (Social Media Focus) Designs, develops, and deploys AI-powered chatbots for social media platforms, enhancing customer service efficiency and availability. Integrates AI technologies with social media CRM systems.
Social Media Marketing Specialist (AI-driven) Leverages AI-powered tools for targeted advertising, campaign optimization, and audience segmentation on social media platforms. Focuses on driving engagement and conversions using AI insights.

Key facts about Executive Certificate in AI-powered Social Media Customer Relationship Management

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An Executive Certificate in AI-powered Social Media Customer Relationship Management (CRM) provides professionals with the skills to leverage artificial intelligence for enhanced customer engagement and support on social media platforms. This intensive program focuses on practical application and real-world case studies.


Learning outcomes include mastering AI-driven social listening tools for sentiment analysis, developing strategies for automated customer service using chatbots and AI assistants, and implementing personalized marketing campaigns based on AI-generated insights. Participants will also gain proficiency in using CRM software integrated with social media analytics dashboards.


The program typically spans 6-8 weeks, offering a flexible learning schedule suitable for working professionals. This concentrated duration allows for a quick return on investment, equipping participants with immediately applicable skills in social media management, AI implementation and customer service optimization.


The skills gained are highly relevant across various industries, from e-commerce and retail to finance and healthcare. The ability to manage social media interactions efficiently using AI-powered tools is a crucial asset in today's customer-centric business environment. This Executive Certificate in AI-powered Social Media CRM positions graduates for advancement in roles such as social media manager, digital marketing specialist, or customer service manager.


Upon successful completion, participants receive a valuable professional certificate, demonstrating their expertise in AI-powered Social Media CRM. This credential significantly boosts their marketability and competitive advantage in a rapidly evolving job market.

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Why this course?

An Executive Certificate in AI-powered Social Media Customer Relationship Management is increasingly significant in today’s UK market. The rapid growth of social media as a primary customer service channel necessitates professionals skilled in leveraging AI for efficient and effective CRM. According to a recent study, 70% of UK consumers now use social media to contact businesses. This trend highlights the pressing need for professionals adept at using AI-driven tools for social listening, sentiment analysis, and automated responses.

Social Media Platform UK User Base (Millions)
Facebook 40
Twitter 15
Instagram 35

The certificate equips professionals with the skills to analyze this data, understand customer needs, and personalize interactions at scale. This enhances customer satisfaction and brand loyalty, crucial competitive advantages in the UK’s dynamic business landscape. Mastering AI-powered CRM tools allows for improved operational efficiency, reduced costs, and a significant boost to ROI. This specialized training, therefore, offers a vital pathway for career advancement in the increasingly competitive UK market.

Who should enrol in Executive Certificate in AI-powered Social Media Customer Relationship Management?

Ideal Audience for our Executive Certificate in AI-powered Social Media Customer Relationship Management
This Executive Certificate in AI-powered Social Media Customer Relationship Management is perfect for ambitious marketing and customer service professionals seeking to elevate their skills in leveraging AI for enhanced customer engagement. Are you a marketing manager, social media specialist, or customer service director striving to improve customer satisfaction and retention using innovative social media strategies? With over 70% of UK consumers using social media to contact businesses (source needed), mastering AI-driven CRM is paramount for staying ahead of the curve. This program equips you with the practical skills and knowledge to effectively utilize AI tools in social media to streamline workflows, personalize customer interactions, and boost overall ROI. Whether you are aiming for career advancement within your current organization or looking to transition into a more strategic role within the ever-evolving digital marketing landscape, this certificate is designed to accelerate your success. Understand the latest social listening tools and use AI to predict customer behaviour. This program helps you develop the expertise to thrive in the dynamic world of social media customer relationship management.