Global Certificate Course in Customer Support Analytics

Wednesday, 04 February 2026 12:44:22

International applicants and their qualifications are accepted

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Overview

Overview

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Global Certificate Course in Customer Support Analytics equips you with in-demand skills.


Master customer support analytics techniques. Analyze data to improve customer satisfaction.


This course is perfect for customer service professionals, data analysts, and anyone wanting to enhance their analytical capabilities in customer support.


Learn key metrics, reporting, and data visualization. Understand customer behavior and improve operational efficiency.


Gain a global perspective on best practices in customer support analytics. Earn a valuable certificate to boost your career.


Enroll now and transform your customer support strategies. Explore the Global Certificate Course in Customer Support Analytics today!

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Customer Support Analytics is revolutionizing how businesses understand and serve their customers. This Global Certificate Course provides practical skills in data analysis, visualization, and reporting, empowering you to drive improvements in customer experience and satisfaction. Gain expertise in key metrics, customer journey mapping, and predictive analytics. Boost your career prospects in customer service, data analytics, or business intelligence. Our unique, flexible learning format and real-world case studies ensure you're job-ready. Become a master of Customer Support Analytics today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Support Analytics
• Data Collection and Cleaning for Customer Support (using SQL, Excel)
• Customer Support Metrics and KPIs (CSAT, NPS, Resolution Time)
• Analyzing Customer Feedback (Sentiment Analysis, Text Mining)
• Predictive Modeling in Customer Support (Churn Prediction, Forecasting)
• Data Visualization and Reporting for Customer Support (Tableau, Power BI)
• A/B Testing and Experimentation in Customer Support
• Implementing and Optimizing Customer Support Processes based on Analytics
• Case Studies in Customer Support Analytics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Customer Support Analyst (UK) Analyze customer data to improve support processes. High demand for data analysis skills.
Customer Success Manager (UK) Proactive customer support; using data insights to improve customer satisfaction and retention. Strong analytical and communication skills needed.
Senior Customer Support Specialist (Data Analytics) (UK) Leads and mentors support teams, leveraging data-driven insights to optimize strategies. Requires strong leadership and advanced analytics skills.
Business Intelligence Analyst (Customer Support Focus) (UK) Develops reports and dashboards focusing on key customer support metrics. Expertise in data visualization and reporting is crucial.

Key facts about Global Certificate Course in Customer Support Analytics

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A Global Certificate Course in Customer Support Analytics equips you with the skills to analyze customer data and improve support operations. You'll learn to leverage data-driven insights to enhance customer satisfaction and streamline processes, making you a valuable asset to any organization.


The course covers key areas like data visualization, statistical analysis techniques pertinent to customer support, and the application of various analytical tools. You’ll develop proficiency in using software like Tableau or Power BI for data analysis relevant to customer service metrics (like CSAT, NPS, and resolution times).


Learning outcomes include mastering data mining and interpretation, effectively communicating analytical findings, and designing action plans based on customer support analytics. You'll gain practical experience through hands-on projects and case studies focusing on real-world customer support challenges.


The duration of the Global Certificate Course in Customer Support Analytics typically ranges from 8 to 12 weeks, depending on the program's intensity and structure. This allows for a comprehensive yet efficient learning experience.


This certification is highly relevant across various industries, including technology, e-commerce, telecommunications, and finance. The skills acquired are in high demand, providing graduates with excellent career opportunities in customer service management, business analytics, and data science roles within customer support teams.


Graduates are prepared for roles such as Customer Support Analyst, Data Analyst (Customer Support), or Business Intelligence Analyst focused on customer experience improvement. The program's emphasis on practical application ensures that participants are immediately employable upon completion of the Global Certificate Course in Customer Support Analytics.

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Why this course?

Global Certificate Course in Customer Support Analytics is increasingly significant in today's UK market. Businesses are placing a strong emphasis on data-driven decision-making, and skilled analysts are highly sought after. According to a recent survey by [Insert UK-based reputable source here], 70% of UK companies report an increased investment in customer support analytics in the past year. This highlights the growing demand for professionals adept at extracting actionable insights from customer data to improve service efficiency and customer satisfaction.

The course provides practical skills in data analysis techniques relevant to customer support, encompassing data visualization, predictive modeling, and performance reporting. Proficiency in these areas is crucial for optimizing customer journeys, reducing churn, and boosting customer lifetime value. The Office for National Statistics [Insert relevant ONS statistic here] shows a rising trend in the number of roles requiring these specific skills, showcasing a promising career path for graduates.

Year Number of Jobs
2022 10000
2023 12000

Who should enrol in Global Certificate Course in Customer Support Analytics?

Ideal Profile Key Skills & Experience Career Goals
Customer support representatives, team leads, and managers seeking to leverage data-driven insights to improve performance. This Global Certificate Course in Customer Support Analytics is perfect for those aspiring to move into more analytical roles. Experience in customer support, basic data analysis skills (desirable but not essential), proficiency in using CRM software, and strong problem-solving abilities are beneficial. The course will equip you with the necessary analytical techniques and tools. According to a recent UK study, 70% of businesses now rely on data analysis for customer relationship management. Advance your customer support career, improve operational efficiency, gain a competitive edge in the job market, and potentially move into roles such as Customer Support Analyst, Data Analyst, or Team Leader. Unlock better decision-making and achieve higher customer satisfaction.