Graduate Certificate in Robotics and Customer Relationship Management

Sunday, 22 February 2026 16:18:34

International applicants and their qualifications are accepted

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Overview

Overview

Robotics and Customer Relationship Management (CRM) are converging. This Graduate Certificate bridges this gap.


Designed for professionals in customer service, supply chain, and operations management, this program integrates robotics into CRM strategies.


Learn to optimize customer interactions using automation, AI, and robotic process automation (RPA). Robotics enhances efficiency and customer satisfaction.


Develop skills in data analysis, process improvement, and project management within a robotics context.


This Robotics Graduate Certificate will transform your career. Explore the program today!

Robotics and Customer Relationship Management (CRM) are converging, and this Graduate Certificate positions you at the forefront. Gain cutting-edge skills in integrating robotic process automation (RPA) with CRM systems, boosting efficiency and customer satisfaction. This program offers hands-on experience with advanced technologies like AI and machine learning, applied to enhance CRM strategies. Prepare for high-demand roles in automation, data analytics, and customer service management. Boost your career prospects with this unique, specialized certificate, equipping you with the in-demand skills employers seek in the rapidly evolving technological landscape. This Graduate Certificate in Robotics and CRM is your passport to success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Robotics and Automation
• Customer Relationship Management (CRM) Systems and Technologies
• AI-Powered Chatbots and Conversational AI in CRM
• Robotics Process Automation (RPA) in CRM workflows
• Data Analytics and Business Intelligence for CRM Optimization
• Designing Robotic Solutions for Customer Service
• Ethical Considerations in Robotic Customer Interaction
• Implementing and Managing Robotic CRM Solutions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Robotics and CRM: UK Career Opportunities

Job Role Description
Robotics Automation Engineer (Customer Service) Develop and implement robotic process automation (RPA) solutions for enhanced customer service efficiency. High demand for skills in both robotics and CRM systems.
AI-powered CRM Specialist Leverage AI and machine learning to personalize customer interactions and improve CRM effectiveness. Requires expertise in both Artificial Intelligence and Customer Relationship Management systems.
Robotics & CRM Data Analyst Analyze customer data to optimize robotic processes and improve CRM performance. Involves analyzing large datasets for actionable insights related to customer behaviour and robotic efficiency.
Robotics Software Engineer (CRM Integration) Integrate robotics systems with CRM platforms to create seamless customer workflows. Requires skills in software development and Customer Relationship Management system integration.

Key facts about Graduate Certificate in Robotics and Customer Relationship Management

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A Graduate Certificate in Robotics and Customer Relationship Management (CRM) bridges the gap between advanced automation and human interaction, equipping professionals with a unique skillset highly sought after in today's evolving market. This innovative program blends cutting-edge robotics technologies with strategic CRM practices.


Learning outcomes include mastering robotic process automation (RPA) for CRM optimization, understanding AI-driven customer service solutions, and developing strategies for integrating robotic systems into existing CRM frameworks. Students will also gain proficiency in data analytics related to customer behavior and satisfaction.


The program's duration typically ranges from 12 to 18 months, allowing for flexible learning tailored to individual schedules. The curriculum is designed to be practically oriented, involving hands-on projects and case studies reflecting real-world challenges in customer service and automation.


Industry relevance is paramount. Graduates of this certificate program will be prepared for roles such as Robotics Process Automation Specialist, CRM Analyst, or AI-driven Customer Service Manager. This certificate is highly valuable in industries heavily reliant on automation and customer interaction, such as finance, healthcare, and e-commerce.


The Graduate Certificate in Robotics and Customer Relationship Management offers a significant competitive advantage in a rapidly changing job market, equipping individuals with skills relevant across numerous sectors. This program fosters expertise in both technological and customer-centric aspects, leading to excellent career prospects.


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Why this course?

A Graduate Certificate in Robotics and Customer Relationship Management (CRM) signifies a potent blend of future-facing skills highly relevant to today's UK market. The UK's burgeoning robotics sector, projected to contribute £64 billion to the economy by 2030 (source needed for accurate statistic - replace with actual source if available), demands professionals who can integrate automation with improved customer service. Simultaneously, effective CRM remains crucial, with studies indicating that 80% of UK businesses prioritize customer experience improvements (source needed for accurate statistic - replace with actual source if available). This certificate addresses both, equipping graduates to optimize customer interactions through robotic process automation (RPA) and AI-driven insights. This unique combination ensures graduates are equipped for roles in emerging fields such as AI-powered customer support, automated order fulfillment, and predictive analytics for customer retention.

Sector Projected Growth (%)
Robotics 35
CRM 20

Who should enrol in Graduate Certificate in Robotics and Customer Relationship Management?

Ideal Audience for a Graduate Certificate in Robotics and Customer Relationship Management UK Relevance
Professionals seeking to enhance their career prospects in the rapidly evolving field of customer service automation. This graduate certificate is perfect for those with a background in business, technology, or related fields and are eager to master the integration of robotic process automation (RPA) and advanced CRM strategies. With the UK's increasing focus on technological advancement and the growing adoption of AI in customer service (Source needed for UK statistic on AI adoption in customer service), this certificate offers a competitive edge.
Individuals currently working in customer relationship management roles who want to upskill in robotics and AI technologies. The program focuses on developing practical skills in deploying and managing robotic systems within CRM frameworks, leading to improved operational efficiency and enhanced customer satisfaction. The UK has a significant number of employees in customer-facing roles (Source needed for UK statistic on customer-facing employment), many of whom could benefit from the expertise offered by this certificate.
Entrepreneurs and business owners looking to leverage robotics and AI to transform their customer service operations. Gain the knowledge to optimize customer interactions, personalize experiences, and improve customer lifetime value through intelligent automation. UK small and medium-sized enterprises (SMEs) are increasingly adopting digital technologies (Source needed for UK statistic on SME digital adoption), making this certificate highly valuable for entrepreneurs and business leaders.