Postgraduate Certificate in AI Customer Engagement on Social Media

Sunday, 18 January 2026 15:38:59

International applicants and their qualifications are accepted

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Overview

Overview

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Postgraduate Certificate in AI Customer Engagement on Social Media: Master the art of leveraging Artificial Intelligence for superior social media customer interactions.


This program equips professionals with practical skills in AI-powered social listening, chatbot development, and sentiment analysis.


Learn to optimize customer service strategies using machine learning and natural language processing. Data analytics and social media marketing are key components.


Designed for marketing professionals, customer service managers, and anyone seeking to enhance their social media impact with AI, this Postgraduate Certificate offers a flexible learning pathway.


Develop your expertise in AI Customer Engagement on Social Media. Explore the program today and transform your career!

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AI Customer Engagement on Social Media: This Postgraduate Certificate equips you with cutting-edge skills in leveraging artificial intelligence for enhanced social media customer interaction. Learn to design, implement, and analyze AI-powered strategies for improved customer service, targeted marketing, and brand building. Gain expertise in chatbot development, sentiment analysis, and social listening. This program offers practical, hands-on experience and networking opportunities, boosting your career prospects in digital marketing, customer relations, and data analytics. Develop in-demand skills and become a leader in the field of AI-driven customer engagement.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• AI-Powered Social Listening and Sentiment Analysis
• Conversational AI and Chatbots for Customer Engagement
• Social Media Marketing Strategy & AI Integration
• AI-Driven Personalization and Targeting on Social Media
• Data Analytics and Reporting for AI Customer Engagement
• Ethical Considerations in AI-powered Social Media Marketing
• Building and Deploying AI-based Social Media Campaigns
• Advanced Natural Language Processing (NLP) for Social Media
• Measuring ROI and optimizing AI-driven Social Media Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
AI Customer Engagement Specialist Develops and implements AI-driven strategies for enhancing customer interactions on social media platforms, leveraging natural language processing and machine learning. High demand for strong analytical and communication skills.
Social Media AI Analyst Analyzes social media data using AI tools to understand customer sentiment, behavior, and trends, providing actionable insights for improved engagement and marketing campaigns. Requires proficiency in data analysis and AI algorithms.
AI-Powered Chatbot Developer Designs, develops, and maintains AI-powered chatbots for social media platforms, focusing on enhancing customer service and automating responses. Expertise in natural language understanding and chatbot development frameworks is essential.
Social Media Marketing Manager (AI Focus) Manages social media marketing campaigns, integrating AI tools for targeted advertising, audience segmentation, and performance optimization. Needs a blend of marketing expertise and AI knowledge.

Key facts about Postgraduate Certificate in AI Customer Engagement on Social Media

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A Postgraduate Certificate in AI Customer Engagement on Social Media equips professionals with the skills to leverage artificial intelligence for enhanced social media interaction and customer relationship management. The program focuses on practical application, enabling graduates to improve customer service, increase brand loyalty, and drive sales through intelligent, data-driven strategies.


Learning outcomes include mastering AI-powered tools for social listening, sentiment analysis, and chatbot development. Students will learn to design and implement effective AI-driven social media campaigns, analyze data for actionable insights, and ethically manage customer data within a social media context. The curriculum incorporates case studies and real-world projects, ensuring practical application of learned concepts.


The program duration typically spans several months, offering a flexible learning structure often suitable for working professionals. Specific durations may vary depending on the institution and chosen learning pathway (full-time or part-time). The program is designed to be intensely focused, maximizing knowledge acquisition within a compressed timeframe.


This Postgraduate Certificate holds significant industry relevance. With the increasing importance of social media marketing and the rapid advancements in AI, professionals with expertise in AI-powered customer engagement are highly sought after. Graduates will be well-prepared for roles in digital marketing, customer service, and data analytics across various industries.


Further enhancing career prospects, the program often includes training on relevant social media marketing platforms and analytical tools, boosting the graduate's practical skillset and making them immediately employable in the field of artificial intelligence and social media customer relationship management (CRM).


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Why this course?

A Postgraduate Certificate in AI Customer Engagement on Social Media is increasingly significant in today's UK market. The rapid growth of social media and the integration of AI are transforming customer service and marketing strategies. According to a recent study, 70% of UK consumers expect businesses to offer instant support on social media.

AI Tool Application in Customer Engagement
Chatbots Automated responses, 24/7 support
Sentiment Analysis Monitoring brand reputation, understanding customer feedback

This AI customer engagement program addresses this need by equipping professionals with the skills to leverage AI-powered tools, such as chatbots and sentiment analysis, for effective social media management. A further 30% of UK businesses plan to increase their investment in AI-driven customer service in the next year, highlighting the importance of this specialised training and the growing demand for professionals skilled in this field. Understanding these trends is vital for success in the competitive digital landscape.

Who should enrol in Postgraduate Certificate in AI Customer Engagement on Social Media?

Ideal Audience for a Postgraduate Certificate in AI Customer Engagement on Social Media
This Postgraduate Certificate is perfect for marketing professionals, social media managers, and customer service agents seeking to leverage the power of Artificial Intelligence (AI) in their roles. With over 50 million UK social media users, mastering AI-driven customer engagement strategies is more crucial than ever. The program will benefit those seeking to enhance their knowledge of chatbot development, sentiment analysis, and predictive analytics – key skills in today’s rapidly evolving digital landscape. This course also equips individuals with the skills to successfully manage social media campaigns and analyze data for improved decision-making in relation to social media. Are you ready to transform your customer engagement with AI?