OTHM Level 2 Diploma in Customer Service Training

Saturday, 26 July 2025 23:12:10

International Students can apply

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OTHM Level 2 Diploma in Customer Service Training

Overview

The OTHM Level 2 Diploma in Customer Service Training is designed to equip individuals with essential skills and knowledge to excel in customer service roles. This comprehensive program covers topics such as communication, problem-solving, and customer relationship management.


Targeted towards aspiring customer service professionals and individuals looking to enhance their existing skills, this diploma offers practical training and industry-relevant insights. By completing this course, learners will be prepared to deliver exceptional customer experiences and drive business success.


Take the first step towards a rewarding career in customer service. Explore the OTHM Level 2 Diploma today!

Embark on a transformative journey with our OTHM Level 2 Diploma in Customer Service Training. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course equips you with the knowledge and expertise to deliver exceptional customer experiences, setting you apart in the competitive job market. With a focus on practical learning and industry-relevant modules, you'll be prepared for a successful career in various sectors such as retail, hospitality, and telecommunications. Elevate your professional profile and unlock exciting opportunities with this internationally recognized qualification. Take the first step towards a rewarding future today. (55)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication in customer service
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Customer service skills
• Customer service standards
• Customer service delivery
• Customer service improvement
• Customer service legislation

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, handle inquiries, and resolve complaints in a professional manner.
Client Relations Specialist Build and maintain relationships with clients, ensuring their needs are met and addressing any concerns promptly.
Customer Experience Coordinator Manage customer interactions across various touchpoints to enhance their overall experience with the company.
Sales Support Associate Assist the sales team by providing customer service, processing orders, and resolving issues to support sales efforts.
Customer Success Manager Focus on ensuring customer satisfaction and retention by proactively addressing customer needs and driving value for the customer.

Key facts about OTHM Level 2 Diploma in Customer Service Training

The OTHM Level 2 Diploma in Customer Service Training is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course focuses on developing communication, problem-solving, and interpersonal skills essential for delivering exceptional customer experiences.
Throughout the program, students will learn how to handle customer inquiries, resolve complaints effectively, and build strong relationships with clients. They will also gain an understanding of the importance of customer service in maintaining customer loyalty and satisfaction.
The duration of the OTHM Level 2 Diploma in Customer Service Training typically ranges from 6 to 9 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of lectures, workshops, and practical exercises to ensure a comprehensive learning experience.
This diploma is highly relevant to various industries, including retail, hospitality, healthcare, and financial services, where customer service plays a crucial role in business success. Graduates of this program will be well-equipped to pursue careers as customer service representatives, client relations managers, or customer experience specialists in a wide range of organizations.

Why this course?

The OTHM Level 2 Diploma in Customer Service Training holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. In the UK, 78% of consumers expect consistent customer service across all channels, emphasizing the importance of providing high-quality service at every touchpoint. This diploma equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, which are highly sought after by employers in the competitive market. With the rise of online reviews and social media, customer service has become a key differentiator for businesses. A study found that 72% of customers will share a positive experience with 6 or more people, showcasing the impact of excellent customer service on brand reputation and customer loyalty. In conclusion, the OTHM Level 2 Diploma in Customer Service Training is essential for individuals looking to excel in the dynamic and customer-centric market of today. By obtaining this qualification, professionals can enhance their career prospects and contribute to the success of their organizations.

Who should enrol in OTHM Level 2 Diploma in Customer Service Training?

The ideal audience for the OTHM Level 2 Diploma in Customer Service Training are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses in the UK, this diploma is ideal for anyone looking to stand out in a competitive job market.