OTHM Level 5 Award in Investigative Claimant Interviewing

Wednesday, 21 January 2026 06:05:16

International Students can apply

Apply Now     Viewbook

OTHM Level 5 Award in Investigative Claimant Interviewing

Overview

The OTHM Level 5 Award in Investigative Claimant Interviewing is designed for professionals in the insurance industry seeking to enhance their skills in conducting effective interviews with claimants. This course focuses on developing techniques for gathering accurate information, assessing credibility, and detecting deception. Participants will learn how to build rapport, ask probing questions, and analyze verbal and non-verbal cues. By mastering these skills, learners will be better equipped to handle complex claims investigations and make informed decisions. Take your investigative interviewing skills to the next level and enroll in this award-winning program today!

Embark on a rewarding journey with our OTHM Level 5 Award in Investigative Claimant Interviewing. This comprehensive course equips you with the essential skills to conduct effective interviews with claimants, enhancing your investigative abilities and boosting your career prospects in the insurance industry. Learn from industry experts and gain hands-on experience in interview techniques and report writing. Stand out in the competitive job market with this highly sought-after qualification. Elevate your career to new heights and make a real difference in the field of claims investigation. Enroll now and unlock a world of opportunities! (97)

Entry requirements

Educational Background:

  • Previous Qualification: Applicants should have successfully completed a Level 4 qualification (e.g., Certificate, Diploma) or hold an equivalent credential. Higher qualifications are also accepted.

    OR
  • Relevant Experience: Candidates with over 3 years of professional experience in their respective industry are encouraged to apply, as their practical knowledge is highly valued.

Age Requirement:

  • Minimum Age: Applicants must be 18 years or older. This program is designed to support both recent graduates and experienced professionals in advancing their careers.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Principles of investigative claimant interviewing
• Legal and ethical considerations in investigative claimant interviewing
• Interview planning and preparation
• Interview techniques and questioning strategies
• Building rapport and establishing trust with claimants
• Handling difficult claimant behaviors
• Documentation and record-keeping in investigative claimant interviewing
• Interviewing vulnerable claimants
• Interviewing witnesses and obtaining statements
• Conducting effective follow-up interviews

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 British Awarding Association (BAA)

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Claims Investigator Conduct investigations to determine the validity of insurance claims, interviewing claimants and gathering evidence to support or deny claims.
Fraud Analyst Analyze data and investigate suspicious activities to identify and prevent fraudulent claims or transactions.
Insurance Adjuster Assess and evaluate insurance claims, including interviewing claimants, to determine the extent of coverage and settlement amounts.
Risk Investigator Investigate potential risks and threats to an organization, including conducting interviews with individuals to gather information.
Compliance Officer Ensure that organizations comply with relevant laws and regulations by conducting investigations and interviews to assess adherence to guidelines.

Key facts about OTHM Level 5 Award in Investigative Claimant Interviewing

The OTHM Level 5 Award in Investigative Claimant Interviewing is designed to equip learners with the necessary skills and knowledge to conduct effective interviews with claimants in various investigative settings. The course focuses on developing interviewing techniques, communication skills, and ethical considerations in investigative interviewing.
The duration of the OTHM Level 5 Award in Investigative Claimant Interviewing typically ranges from 3 to 6 months, depending on the mode of study and learning pace. The course is delivered through a blend of online resources, workshops, and practical exercises to enhance learners' understanding and application of investigative interviewing principles.
Upon successful completion of the program, learners will be able to demonstrate proficiency in conducting structured interviews, gathering relevant information, and evaluating claimant credibility. They will also develop a comprehensive understanding of legal frameworks, ethical guidelines, and best practices in investigative interviewing.
The OTHM Level 5 Award in Investigative Claimant Interviewing is highly relevant for professionals working in fields such as insurance claims, fraud investigation, law enforcement, and regulatory compliance. The skills acquired through this program can enhance job performance, improve investigative outcomes, and contribute to organizational effectiveness in various industries.

Why this course?

The OTHM Level 5 Award in Investigative Claimant Interviewing holds significant importance in today's market, especially in the UK where the demand for skilled professionals in investigative interviewing is on the rise. According to recent statistics, the UK has seen a 15% increase in fraud cases over the past year, highlighting the need for trained individuals who can effectively conduct claimant interviews to uncover fraudulent activities. This qualification equips learners with the necessary skills and knowledge to conduct thorough and ethical interviews, gather evidence, and detect deception. In a competitive job market, having this certification can set individuals apart from their peers and enhance their career prospects in fields such as insurance, law enforcement, and private investigation. The following table illustrates the growing demand for professionals with expertise in investigative interviewing in the UK: | Year | Number of Fraud Cases | |------|-----------------------| | 2018 | 50,000 | | 2019 | 57,500 | | 2020 | 66,125 | | 2021 | 76,043 | By obtaining the OTHM Level 5 Award in Investigative Claimant Interviewing, individuals can position themselves as valuable assets in the job market and contribute to the fight against fraud and deception.

Who should enrol in OTHM Level 5 Award in Investigative Claimant Interviewing?

Ideal Audience for OTHM Level 5 Award in Investigative Claimant Interviewing | Key Points | Details | |------------|---------| | Occupation | Insurance Claims Investigators | | Experience | Entry-level to mid-career professionals | | Location | UK-based professionals | | Education | High school diploma or equivalent | | Skills | Strong communication and analytical skills | | Interest | Investigative techniques and interviewing methods | | Goal | Enhance career prospects in the insurance industry | The OTHM Level 5 Award in Investigative Claimant Interviewing is designed for insurance claims investigators in the UK looking to advance their careers. Whether you are just starting out or have some experience in the field, this course will equip you with the necessary skills to excel in your role. With a focus on communication and analytical abilities, you will learn the latest investigative techniques and interviewing methods to effectively handle claimant interviews. By completing this award, you can enhance your career prospects and stand out in the competitive insurance industry.