OTHM Qualifi Level 2 Customer Service Training

Monday, 09 June 2025 04:25:22

International Students can apply

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OTHM Qualifi Level 2 Customer Service Training

Overview

Enhance your customer service skills with OTHM Qualifi Level 2 Customer Service Training. Designed for individuals seeking to excel in customer-facing roles, this course covers essential topics such as communication, problem-solving, and building customer relationships.
Gain practical knowledge and techniques to deliver exceptional service and exceed customer expectations. Whether you are new to customer service or looking to upskill, this training will equip you with the tools to succeed in a competitive market.
Elevate your career prospects and stand out in the industry. Enroll now and unlock your potential!

Enhance your career with OTHM Qualifi Level 2 Customer Service Training. This comprehensive course equips you with essential skills to excel in the dynamic field of customer service. From effective communication to problem-solving techniques, you will learn how to deliver exceptional service and build lasting relationships with clients. The globally recognized qualification opens doors to a wide range of career opportunities in various industries. Gain a competitive edge with hands-on training and practical knowledge that will set you apart in the job market. Elevate your professional profile and embark on a rewarding career path with this industry-respected certification. (1430)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building rapport with customers
• Resolving customer issues
• Customer service in different contexts
• Customer service legislation and regulations
• Customer service best practices
• Developing customer service skills
• Monitoring and evaluating customer service performance

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, ensuring their needs are met and addressing any concerns they may have.
Customer Experience Manager Oversee the overall customer experience, implementing strategies to improve satisfaction and loyalty.
Sales Support Coordinator Assist the sales team by providing customer service support, processing orders, and resolving customer issues.
Technical Support Specialist Provide technical assistance to customers, troubleshooting issues with products or services.

Key facts about OTHM Qualifi Level 2 Customer Service Training

The OTHM Qualifi Level 2 Customer Service Training is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. Participants will learn how to effectively communicate with customers, handle complaints, and provide exceptional service.
This training program typically lasts for a duration of 3 months, allowing participants to delve deep into various aspects of customer service. Through a combination of theoretical learning and practical exercises, individuals will develop the confidence and expertise needed to succeed in the field.
The OTHM Qualifi Level 2 Customer Service Training is highly relevant across a wide range of industries, including retail, hospitality, and telecommunications. The skills acquired during this program are transferable and can be applied in diverse customer-facing roles, making it a valuable qualification for individuals seeking to enhance their career prospects.
Overall, the OTHM Qualifi Level 2 Customer Service Training provides a comprehensive foundation in customer service principles and practices, preparing participants to deliver exceptional service and build strong relationships with customers.

Why this course?

The OTHM Qualifi Level 2 Customer Service Training holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to a recent survey by UK Customer Satisfaction Index, 79% of customers are more likely to make a repeat purchase if they receive good customer service. This highlights the growing emphasis on providing exceptional customer service to retain customers and drive business growth. The OTHM Qualifi Level 2 Customer Service Training equips learners with essential skills and knowledge to deliver outstanding customer service, enhancing customer satisfaction and loyalty. In today's competitive market, where customer experience is a key differentiator, businesses are increasingly focusing on improving their customer service standards. This training program addresses current trends and industry needs, providing learners with practical tools to handle customer queries, complaints, and feedback effectively. By completing the OTHM Qualifi Level 2 Customer Service Training, professionals can enhance their career prospects and contribute to their organization's success. With a strong emphasis on customer service excellence, this training program is highly relevant for individuals looking to excel in the dynamic and customer-centric market landscape.

Who should enrol in OTHM Qualifi Level 2 Customer Service Training?

The ideal audience for OTHM Qualifi Level 2 Customer Service Training are individuals looking to enhance their customer service skills and advance their career in the UK.
This training is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills in a customer-facing role.
With customer service being a vital aspect of businesses in the UK, this training is essential for anyone looking to excel in their customer service career.