Part time L2 Certificate in Principles of Customer Service

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International Students can apply

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Part time L2 Certificate in Principles of Customer Service

Overview

The Part-time L2 Certificate in Principles of Customer Service is designed for individuals seeking to enhance their customer service skills. This course covers essential topics such as communication, problem-solving, and building relationships with customers.


Targeted towards working professionals or those looking to enter the customer service industry, this program provides a comprehensive understanding of customer service principles and best practices.


Join us in mastering the art of customer service and take your career to the next level. Enroll now and unlock new opportunities!

Embark on a rewarding journey with our Part time L2 Certificate in Principles of Customer Service. Gain essential skills in communication, problem-solving, and customer satisfaction. This course opens doors to various industries, from retail to hospitality, where exceptional customer service is paramount. Stand out in the competitive job market with a recognized qualification. Our experienced instructors will guide you through real-world scenarios, preparing you for success in any customer-facing role. Elevate your career prospects and enhance your earning potential with this comprehensive program. Enroll today and take the first step towards a fulfilling career in customer service. (47)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of responding to customers' problems or complaints
• Understand how to develop customer relationships
• Understand the principles of customer service in a business environment
• Understand how to monitor customer service interactions and feedback
• Understand the principles of equality, diversity, and inclusion in customer service
• Understand how to manage personal performance and development in a customer service role
• Understand the importance of teamwork in providing excellent customer service
• Understand the principles of effective communication in a customer service role

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by assisting customers with inquiries, resolving issues, and ensuring customer satisfaction.
Retail Sales Associate Assist customers in finding products, processing transactions, and maintaining a clean and organized store environment.
Call Center Agent Handle incoming calls, provide information to customers, and resolve any concerns or complaints over the phone.
Front Desk Receptionist Greet visitors, answer phone calls, and assist with administrative tasks to ensure a smooth operation of the front desk.
Hospitality Assistant Assist guests with check-in/check-out procedures, provide information about amenities, and ensure a pleasant stay for customers.

Key facts about Part time L2 Certificate in Principles of Customer Service

The Part-time L2 Certificate in Principles of Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers essential topics such as understanding customer needs, effective communication, and resolving customer complaints.
This program typically lasts for a duration of 6 months, making it ideal for individuals looking to upskill while balancing other commitments. The flexible part-time schedule allows students to study at their own pace and convenience.
Upon completion of the course, learners will have a solid understanding of customer service principles and practices, enabling them to deliver exceptional service in various industries. This qualification is highly relevant for individuals seeking employment in retail, hospitality, call centers, and other customer-facing roles.
Overall, the Part-time L2 Certificate in Principles of Customer Service provides a comprehensive foundation for individuals looking to kickstart or advance their careers in customer service, emphasizing the importance of customer satisfaction and relationship-building.

Why this course?

The Part time L2 Certificate in Principles of Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This certificate provides learners with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and understanding customer needs. In a competitive market, businesses are increasingly focusing on delivering exceptional customer service to retain existing customers and attract new ones. By completing this certificate, professionals can enhance their career prospects and stand out in the job market. Employers are actively seeking individuals with strong customer service skills, making this qualification highly valuable. Additionally, with the rise of online reviews and social media, the importance of providing excellent customer service has never been more critical. Overall, the Part time L2 Certificate in Principles of Customer Service is a valuable asset for individuals looking to advance their careers in the customer service industry and meet the demands of today's market. | UK Customer Service Statistics | |-----------------------------| | 89% of consumers switch to a competitor after a poor experience | | Employers seek individuals with strong customer service skills | | Online reviews and social media amplify the importance of customer service |

Who should enrol in Part time L2 Certificate in Principles of Customer Service?

The ideal audience for the Part time L2 Certificate in Principles of Customer Service is individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so, such as retail associates, call center agents, and hospitality staff.
According to recent statistics, 88% of UK consumers say that good customer service makes them more likely to recommend a company to others, highlighting the importance of having strong customer service skills in today's competitive market.
By enrolling in this course, learners will gain valuable knowledge and practical skills that will help them deliver exceptional customer service and stand out in their field.