Qfqual listed Level 2 Course in Customer Service

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International Students can apply

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Qfqual listed Level 2 Course in Customer Service

Overview

Level 2 Course in Customer Service

This Qfqual listed course is designed for individuals seeking to enhance their customer service skills. It covers topics such as communication, problem-solving, and building relationships with customers. Ideal for entry-level employees or those looking to advance in their careers, this course provides practical knowledge and techniques to deliver exceptional customer experiences. Gain valuable insights and tools to excel in various customer-facing roles. Take the next step in your career and enroll in this Level 2 Customer Service course today!


Explore the course now and unlock your potential in customer service!

Enhance your career with our Qfqual listed Level 2 Course in Customer Service. Gain essential skills in communication, problem-solving, and conflict resolution to excel in various customer-facing roles. This comprehensive course equips you with the knowledge to deliver exceptional service and build lasting relationships with clients. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Unlock opportunities in industries such as retail, hospitality, and call centers. Benefit from practical training and real-world scenarios to prepare you for success in the fast-paced customer service industry. Elevate your career prospects today with this in-demand course. (50)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Communicate using customer service language
• Follow the rules to deliver customer service
• Prepare to deliver excellent customer service
• Deal with customers face to face
• Deal with incoming telephone calls
• Deal with customer queries and requests
• Process information about customers
• Support customer service improvements
• Support customers using self-service facilities

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store cleanliness.
Call Center Agent Handle inbound and outbound calls, provide information, and resolve customer issues over the phone.
Guest Services Coordinator Greet and assist guests, manage reservations, and ensure a positive experience at hotels or event venues.
Client Support Specialist Provide technical support, troubleshoot issues, and offer solutions to clients using products or services.

Key facts about Qfqual listed Level 2 Course in Customer Service

The Level 2 Course in Customer Service offered by Qfqual focuses on developing essential skills and knowledge required to deliver excellent customer service. Participants will learn how to effectively communicate with customers, handle complaints, and provide quality service to meet customer needs and expectations.
This course typically lasts for around 12 weeks, with a total of 120 guided learning hours. It is designed to be flexible and accessible, allowing learners to study at their own pace and convenience. The course is delivered through a combination of online modules, practical exercises, and assessments to ensure a comprehensive understanding of customer service principles.
Upon successful completion of the course, participants will gain a nationally recognized Level 2 qualification in Customer Service. This qualification is highly valued by employers across various industries, including retail, hospitality, and call centers. It demonstrates the individual's ability to deliver exceptional customer service and enhances their employability in the competitive job market.
Overall, the Qfqual Level 2 Course in Customer Service provides a solid foundation for individuals looking to pursue a career in customer service or enhance their existing skills in this field. It equips learners with the necessary tools and techniques to excel in customer-facing roles and contribute to the overall success of an organization.

Why this course?

The Qfqual listed Level 2 Course in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are highly sought after by employers in various industries. In fact, 86% of UK consumers are willing to pay more for a better customer experience, making it imperative for businesses to invest in skilled customer service staff. By completing this course, professionals can enhance their career prospects and stand out in a competitive job market. With the rise of online reviews and social media, where customer feedback can make or break a business, the demand for trained customer service professionals is higher than ever. Overall, the Qfqual listed Level 2 Course in Customer Service is a valuable qualification that not only benefits individuals looking to advance their careers but also meets the growing industry needs for exceptional customer service.
Statistic Percentage
Consumers who switched to a competitor due to poor customer experience 89%
Consumers willing to pay more for a better customer experience 86%

Who should enrol in Qfqual listed Level 2 Course in Customer Service?

The ideal audience for the Level 2 Course in Customer Service listed on Qfqual is individuals looking to enhance their customer service skills and advance their career in the service industry. This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.

According to UK-specific statistics, the demand for customer service professionals is on the rise, with an estimated 2.7 million people employed in customer service roles across various industries. By completing this course, learners can position themselves as valuable assets in the job market and increase their chances of securing rewarding customer service positions.