Qualifi Level 2 Diploma in Customer Service training

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International Students can apply

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Qualifi Level 2 Diploma in Customer Service training

Overview

Qualifi Level 2 Diploma in Customer Service

Designed for individuals seeking to enhance their customer service skills, this comprehensive training program covers key concepts such as communication, problem-solving, and customer satisfaction. Ideal for entry-level professionals in retail, hospitality, or call centers, this diploma equips learners with the knowledge and practical skills needed to excel in a customer-facing role. Gain a competitive edge in the job market and elevate your career prospects with this industry-recognized qualification.


Ready to take your customer service skills to the next level? Explore the Qualifi Level 2 Diploma in Customer Service today!

Embark on a transformative journey with our Qualifi Level 2 Diploma in Customer Service training. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course equips you with the knowledge and expertise to deliver exceptional customer experiences, setting you apart in the competitive job market. With a focus on practical learning and real-world scenarios, you'll be ready to tackle any challenge with confidence. Elevate your career prospects with this industry-recognized qualification and unlock a world of opportunities in customer service roles. Enroll today and take the first step towards a successful career. (53)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage personal performance and development in a customer service role

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store cleanliness.
Call Center Agent Handle inbound and outbound calls to address customer concerns and provide information about products or services.
Guest Services Coordinator Manage guest inquiries, reservations, and requests in a hospitality setting to ensure a positive experience.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure their satisfaction with services.

Key facts about Qualifi Level 2 Diploma in Customer Service training

The Qualifi Level 2 Diploma in Customer Service training is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving skills, and building positive relationships with customers.
This diploma typically lasts for around 6-12 months, depending on the learning pace of the individual. The course is delivered through a combination of classroom sessions, online modules, and practical assessments to ensure a comprehensive understanding of customer service principles.
The Qualifi Level 2 Diploma in Customer Service is highly relevant to various industries such as retail, hospitality, call centers, and healthcare. Graduates of this program can pursue roles such as customer service representatives, client advisors, and customer support specialists. The certification is recognized by employers, making it a valuable asset for career advancement in the customer service sector.

Why this course?

Qualifi Level 2 Diploma in Customer Service training is highly significant in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of well-trained customer service professionals. The Qualifi Level 2 Diploma in Customer Service provides learners with essential skills and knowledge to excel in this competitive market. With modules covering topics such as communication, problem-solving, and customer relationship management, this qualification equips individuals with the tools needed to deliver exceptional customer service. In the UK, 73% of consumers expect a seamless experience when interacting with a company, making customer service training a top priority for businesses. Employers are increasingly seeking candidates with formal qualifications in customer service to ensure their teams can meet these high expectations. By obtaining the Qualifi Level 2 Diploma in Customer Service, professionals can enhance their career prospects and stand out in the job market. This qualification not only meets the current industry needs but also prepares individuals for future trends in customer service excellence.

Who should enrol in Qualifi Level 2 Diploma in Customer Service training?

The ideal audience for the Qualifi Level 2 Diploma in Customer Service training are individuals looking to kickstart their career in the customer service industry. This course is perfect for those who are passionate about providing excellent customer experiences and want to enhance their communication and problem-solving skills.

According to UK-specific statistics, the customer service sector is one of the largest industries in the country, employing over 1.5 million people. This diploma is designed to equip learners with the necessary knowledge and skills to excel in this competitive field.