RQF Diploma in Customer Service

Saturday, 26 July 2025 23:23:35

International Students can apply

Apply Now     Viewbook

RQF Diploma in Customer Service

Overview

The RQF Diploma in Customer Service is designed to equip individuals with the skills and knowledge needed to excel in customer-facing roles. This comprehensive program covers topics such as communication, problem-solving, and relationship management, catering to professionals in various industries. Whether you are a seasoned customer service representative looking to enhance your expertise or a newcomer seeking to break into the field, this diploma is perfect for you. Take the next step in your career and enroll in the RQF Diploma in Customer Service today!

Embark on a rewarding journey with our RQF Diploma in Customer Service and unlock a world of opportunities in the dynamic field of customer relations. This comprehensive program equips you with essential skills in communication, problem-solving, and relationship management to excel in any customer-facing role. Gain a competitive edge in the job market and elevate your career prospects with this industry-recognized qualification. Our experienced instructors will guide you through real-world case studies and practical exercises to enhance your customer service expertise. Don't miss this chance to stand out in a competitive job market and make a lasting impact on customers. (46)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage performance and conflict in the workplace
• Understand how to promote continuous improvement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Primary Keywords: Customer Service, Communication, Problem-solving. Secondary Keywords: Call Center, Retail, Help Desk. Responsible for handling customer inquiries, resolving issues, and providing exceptional service.
Client Success Manager Primary Keywords: Client Success, Relationship Management, Account Management. Secondary Keywords: Customer Retention, Upselling, Client Satisfaction. Focuses on building strong relationships with clients, ensuring their success and satisfaction with products or services.
Guest Relations Coordinator Primary Keywords: Guest Relations, Hospitality, Event Management. Secondary Keywords: Customer Experience, Problem Resolution, Front Desk. Manages guest interactions, resolves complaints, and ensures a positive experience for visitors or guests.
Customer Experience Specialist Primary Keywords: Customer Experience, Feedback Analysis, Process Improvement. Secondary Keywords: User Experience, Customer Satisfaction, Service Design. Focuses on enhancing the overall customer experience through feedback analysis and process improvements.
Technical Support Specialist Primary Keywords: Technical Support, Troubleshooting, IT. Secondary Keywords: Help Desk, Software Support, Customer Service. Provides technical assistance and support to customers experiencing issues with products or services.

Key facts about RQF Diploma in Customer Service

The RQF Diploma in Customer Service is a comprehensive qualification designed to enhance individuals' skills in providing exceptional customer service. The learning outcomes of this diploma include developing effective communication techniques, resolving customer complaints efficiently, and understanding the importance of customer satisfaction.
This diploma typically has a duration of around 6 to 12 months, depending on the learning pace of the individual. The course is structured to cover various aspects of customer service, including handling difficult customers, building customer relationships, and implementing customer service strategies.
The RQF Diploma in Customer Service is highly relevant across a wide range of industries, including retail, hospitality, healthcare, and telecommunications. Professionals in roles such as customer service representatives, sales associates, and client managers can benefit greatly from this qualification. The skills acquired through this diploma are transferable and can be applied in diverse customer-facing roles.
Overall, the RQF Diploma in Customer Service equips individuals with the necessary knowledge and skills to excel in delivering exceptional customer service, ultimately enhancing customer satisfaction and loyalty. This qualification is recognized by employers and can significantly boost career prospects in the customer service industry.

Why this course?

The RQF Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the need for well-trained professionals in this field. The RQF Diploma in Customer Service equips individuals with the necessary skills and knowledge to excel in roles that require interaction with customers. This qualification covers a wide range of topics such as understanding customer needs, effective communication, problem-solving, and building customer relationships. In fact, 75% of UK consumers believe that customer service is a true test of how much a company values them. Employers in various industries are actively seeking professionals with a strong foundation in customer service to enhance their reputation and retain loyal customers. By obtaining the RQF Diploma in Customer Service, individuals can demonstrate their commitment to providing exceptional customer experiences, making them highly desirable in today's competitive job market. With the increasing emphasis on customer satisfaction and loyalty, this qualification is essential for anyone looking to advance their career in customer service.
Statistics Percentage
Consumers who stopped doing business after poor customer service 89%
Consumers who believe customer service reflects company values 75%

Who should enrol in RQF Diploma in Customer Service?

The ideal audience for the RQF Diploma in Customer Service is individuals looking to enhance their career prospects in the customer service industry.
This qualification is perfect for those seeking to improve their communication skills, problem-solving abilities, and overall customer service expertise.
With customer service roles on the rise in the UK, this diploma is particularly beneficial for individuals looking to secure employment in this growing sector.