RQF Level 2 Customer Service part time course

Friday, 20 June 2025 13:39:41

International Students can apply

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RQF Level 2 Customer Service part time course

Overview

RQF Level 2 Customer Service

This part-time course is designed for individuals looking to enhance their customer service skills and advance their career in the service industry. Students will learn essential communication techniques, problem-solving strategies, and conflict resolution methods to provide exceptional customer experiences. The course covers topics such as handling customer inquiries, managing customer complaints, and building customer relationships. Whether you are new to customer service or seeking to improve your existing skills, this course will equip you with the knowledge and confidence to excel in a customer-facing role.

Ready to take your customer service skills to the next level? Enroll now and start your journey towards a successful career in customer service!

Embark on a transformative journey with our RQF Level 2 Customer Service part-time course. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. Our comprehensive curriculum equips you with the knowledge and expertise to deliver exceptional customer experiences. With a focus on practical training and real-world scenarios, you'll be ready to step into various customer service roles with confidence. Enhance your employability and open doors to exciting career opportunities in retail, hospitality, and more. Join us and unlock your potential in the rewarding field of customer service. (103)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of responding to customers' problems or complaints
• Understand how to develop customer relationships
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to handle customer payments
• Understand how to handle customer queries
• Understand how to handle customer feedback
• Understand how to handle difficult customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Provide assistance to customers, handle inquiries, and resolve issues to ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Retail Sales Associate Assist customers in making purchases, provide product information, and maintain store cleanliness. Primary keywords: Retail, Sales Associate. Secondary keywords: Purchases, Product Information.
Call Center Agent Handle incoming calls, provide support, and address customer concerns over the phone. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Support.
Receptionist Greet visitors, answer phone calls, and perform administrative tasks to support office operations. Primary keywords: Receptionist, Administrative. Secondary keywords: Visitors, Phone Calls.
Hotel Front Desk Clerk Check-in guests, process reservations, and provide information about hotel services and amenities. Primary keywords: Hotel, Front Desk Clerk. Secondary keywords: Check-in, Reservations.

Key facts about RQF Level 2 Customer Service part time course

The RQF Level 2 Customer Service part-time course focuses on equipping students with essential skills to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving, and building positive relationships with customers.
This course typically lasts for a few months, with classes scheduled in the evenings or weekends to accommodate working professionals or individuals with other commitments. Students can expect a blend of theoretical knowledge and practical exercises to enhance their customer service abilities.
The industry relevance of this course is significant, as customer service skills are in high demand across various sectors such as retail, hospitality, call centers, and more. Completing this course can open up opportunities for entry-level customer service positions and pave the way for career advancement in the field.
Overall, the RQF Level 2 Customer Service part-time course provides a solid foundation for individuals looking to kickstart their career in customer service and enhance their employability in a competitive job market.

Why this course?

The RQF Level 2 Customer Service part-time course holds significant importance in today's market, especially in the UK where customer service skills are highly valued. According to recent statistics, 78% of UK consumers say that customer service is a key factor in their decision to do business with a company. This highlights the growing demand for skilled customer service professionals in the market. Taking up a RQF Level 2 Customer Service course can provide individuals with the necessary skills and knowledge to excel in this field. The course covers essential topics such as communication, problem-solving, and handling difficult customers, which are crucial in delivering exceptional customer service. By completing this course, learners can enhance their employability and career prospects in various industries such as retail, hospitality, and call centers. Employers are increasingly looking for candidates with formal qualifications in customer service, making this course highly relevant in today's competitive job market. Overall, the RQF Level 2 Customer Service part-time course equips individuals with the skills needed to meet the demands of the industry and stand out as valuable professionals in the market.
UK Consumer Statistics 78%

Who should enrol in RQF Level 2 Customer Service part time course?

Ideal Audience for RQF Level 2 Customer Service Part Time Course | Criteria | Description | |----------|-------------| | Age | 18-25 years old | | Education | High school diploma or equivalent | | Experience | Entry-level customer service role | | Location | UK residents | | Goals | Career advancement in customer service industry | The ideal audience for the RQF Level 2 Customer Service part-time course is young adults aged 18-25 who have a high school diploma or equivalent and are currently working in an entry-level customer service role. This course is perfect for UK residents looking to advance their career in the customer service industry. With 78% of UK businesses prioritizing customer service as a key differentiator, this course will provide you with the necessary skills and knowledge to excel in this competitive field.